DELIVERY AND SHIPPING INFORMATION

DELIVERY OPTIONS

ROYAIL MAIL TRACKED 24: 1-2 Working Days*

  • Same day dispatch Monday to Friday for orders placed before 3.00pm. (Excluding Bank holidays)
  • Safe place option
  • Fully Tracked service £4.99
  • *Orders to remote areas listed on Royal Mails exceptions list may not arrive until a day later
  • Orders placed after 3pm on Friday will leave us Monday (excluding bank holidays)

ROYAIL MAIL TRACKED 48: 2-3 Working Days*

  • Same day dispatch Monday to Friday for orders placed before 3.00pm. (Excluding Bank holidays)
  • Safe place option
  • Fully Tracked service
  • FREE on orders over £30
  • £3.99 for orders under £30
  • Orders placed after 3pm on Friday will leave us Monday (excluding bank holidays)

NEXT DAY & SATURDAY DELIVERY: Next Day Delivery & Saturday

  • Same day dispatch Monday to Friday for orders placed before 3.00pm. (Excluding Bank holidays)
  • *Deliveries are made Monday to Saturday (excluding bank holidays)
  • Fully tracked service
  • Signature required
  • Fully tracked service £12
  • *Orders to remote areas listed on Royal Mails exceptions list may not arrive until a day later
  • Orders placed after 3pm on Friday will leave us Monday (excluding bank holidays)

CLICK & COLLECT:

  • Click & Collect Service available from our Head Office Tyseley (Mon-Fri 9am – 3pm)
  • Click & Collect Service available from our Solihull Store  (Mon-Fri after 4.30pm Subject to a £4 Surcharge)

*If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.

INTERNATIONAL SHIPPING:

At present, we are unable to ship internationally.

As always, if you have any questions, please do not hesitate to get in touch with us on +44 (0)121 706 3332, and we’ll be happy to help.

IMPORTANT

At Totally Vapour, we are dedicated to being a responsible retailer, ensuring that all purchasers meet the legal requirement of being at least 18 years old. To verify your age for your first purchase, we utilize the services of 1Account.

These checks are performed after your order has been placed, where you will see a pop-up window on the order confirmation page. Please follow the instructions seen there. If we cannot verify your age, we cannot send your items until you have verified with 1Account. We cannot be held responsible for any delays this may cause to your order being sent. More information is available on our age verification page.

All shipments are discreetly packaged, and please note that we do not dispatch orders on Bank Holidays.

The order notes section during checkout allows you to communicate any specific details regarding your order. However, please be aware that delivery-related notes entered here cannot be relayed to or viewed by delivery personnel.

Should your order fail to arrive within the stipulated timeframe corresponding to your chosen delivery method, please reach out to us within 10 days of the dispatch date. This will enable us to investigate the matter with the relevant courier. Regrettably, we are unable to investigate or replace any missing deliveries reported beyond this 10-day period.

If there are any discrepancies with your delivery, we urge you to promptly contact us so that we may assist in resolving any issues.