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Frequently Asked Questions

What is the difference between IQOS and normal cigarettes?

IQOS differs to normal cigarettes as tobacco is heated instead of being burnt. A tobacco taste is provided without any combustion or cigarette smoke, and the smell from tobacco is also reduced.

According to Phillip Morris International research, the device produces on average a lower level of harmful chemicals when compared to traditional cigarettes*. However, IQOS is not a risk free product and like all nicotine containing products, it is addictive. The best course of action is always to quit all tobacco and nicotine containing products.

*Average reductions in levels of a broad range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). It does not necessarily equal a 95% reduction in risk

How do I use IQOS devices?

IQOS devices are simple to use and contain two major components, the device itself and the HEETS. All you need to do is to insert a HEETS tobacco stick in to the device and once ready inhale. Click here to learn more

Is IQOS safe?

No. IQOS is not risk free.

However, IQOS is a better choice than smoking because, based on current scientific evidence, switching completely to IQOS is likely to present less risk to your health compared to continuing to smoke.

The best option is always to quit tobacco and nicotine use.

Does IQOS produce smoke?

No, IQOS does not produce smoke, instead a tobacco vapour is produced when using IQOS.

What is the warranty for IQOS devices?

IQOS devices have a 12 month warranty from the date of purchase. Always ensure that you have a copy/picture of your receipt.